Important

Please note that some of the devices we dispatch are still covered by the Manufacturer’s Warranty. These are the devices manufactured within the last 12-months. Apple’s Limited Warranty is up to 1 year, and Samsung’s warranty is up to 2 years. If you encounter any issues with your purchase, rest assured that you have the option to file a warranty claim, a process designed to be straightforward and hassle-free.

Please see below if your device is still covered: .

Apple – https://checkcoverage.apple.com/.

Samsung – https://www.samsung.com/uk/support/warranty/.

According to the Consumer Rights Act 2015, the goods must be:

• as described;

• fit for purpose; and

• of satisfactory quality (but with regards to the product(s) sold on the Smart Cellular, to the reasonable person's expectation as to quality considering the second-hand and renewed nature of the product(s), but should still work, unless the lack of functionality has been made clear to the Buyer or should have been discovered).

In the event of a defect: During the expected lifespan of the product(s) (meaning the period of time that the product is expected to last), the buyer’s legal rights entitle them to the following:

• right to reject the product(s): up to 30 days: if the product(s) are faulty, then the buyer can reject the product(s) and get a refund.

• right to a repair or replacement: if the buyer chooses not to reject the goods, they can claim a repair or a replacement, which shall be provided within a reasonable time (usually within 30 days) and without significant inconvenience to the consumer (meaning you should not have to make too much effort or be greatly disturbed), at the sellers’ cost.

• right to a refund: if, following a repair or replacement, the product are still not conform (meaning they are still not working as they should), or if the repair or replacement is not provided within a reasonable time or caused significant inconvenience to the buyer, the buyer has the right to keep the Product and obtain a price reduction, or to return the product and obtain a refund.

Up to six months after delivery, it is assumed that the fault existed at the time of the delivery, unless the seller can prove otherwise (meaning the seller has to show evidence that the fault was not present when the product was delivered). If more than six months since delivery have passed, the burden is on the buyer to prove that the defect existed at the time of the delivery (meaning the buyer has to provide evidence that the fault was present when the product was delivered).

Limitation period: The action resulting from defect can be brought during 6 years after delivery

Lifetime Repair Service*

* After your 18-moth warranty expires, we still offer additional service for you in form of a free repair, however, you are liable for covering the postage to send and receive the item, as well as the part(s). We will provide you with a quote before accepting the repair. We advise that you take pictures and videos of the device’s fault, with the IMEI number included, to ensure that there are no discrepancies. Please note that we are not responsible for how the device is received by us; you are fully responsible for making sure that you insure the device and pack it well before sending it.

How long will the process take?

Soon as we receive your item, we will inspect the goods within 24 working hours.
We will email you after we have diagnosed the fault and offer you a replacement or
repair, depending on the fault.

If the problem isn't covered by the warranty, or if the warranty has been voided for the above reason we will return the item to you.

All repairs and replacement will be sent out via our courier with 3-4 working days of receiving your item back.

For all warranty related issues please email returns@smartcellular.co.uk