Delivery

Orders made after 1pm on Friday or over the weekend

Goods will be dispatched the next working day (Monday)

Any orders placed during bank holidays will be dispatched the next working day (Monday or Tuesday) this may vary during the Christmas and New Year holidays.

Can I change my delivery address once my order has been submitted?

If for any reason you need to change the delivery address, please call our customer service department on 020 3935 8546

International Delivery

International purchases are not guaranteed for next day delivery. We ship all international orders via T&T/ DPD.

Both courier companies aim to deliver your goods within 3-5 working days. All goods are fully insured and trackable online.

Delivery Cancellations

We are unable to cancel deliveries once orders have been dispatched, any unwanted goods will need to be returned back to us.

You are entitled to a refund, as long as you inform us of your decision to cancel within 30 calendar days, from the day after the delivery of goods.

A returns slip will be provided with your order, please fill this in with your full details prior to sending any goods back.

There is a discrepancy with my delivery

All goods are checked, packed and sealed prior to shipping to ensure you receive the correct order.

Should you need to contact us with regards to the contents of your order, whether you have missing, incorrect or faulty goods, please call us on 020 3935 8546.

Can you delivery to a different address other than my billing address?

Yes. If you would like your goods to be delivered to a different address other than your billing address, please fill in all the information at check out. If you choose a different billing address to delivery address, we may require further information about your order. Please ensure you have filled in all contact information. Should our customer service department need to call you for further information they will email you in advance.

Please note, your billing address must match the address which your card is registered, or the payment will decline.

Will I be told when my order has been dispatched?

You will receive an email from us once your order has been packed and dispatched. You will receive a text from the courier company which will provide a 1-hour time slot on the day of delivery (Please note 1-hour time slot is only for UK delivery) Please ensure you have provided a mobile phone number at checkout to receive a text.